Sometimes users experience failed transfer via Outlook because of this error. This error occurs if you change/reset your LeapFILE password and do not update the desktop client with new password.
To resolve this, please login to desktop client again. Right click the yellow envelope in the system tray and choose login.
2. Error: Failed. Invalid Request. 'XXXXX' authentication option is currently disabled for this account.
You will get this error message if that "Receiver Authentication Option" is disabled by your LeapFILE administrator. To fix this you can right click the LeapFILE system tray icon (as shown above) and choose Exit (do not logout) and then launch the application again. Otherwise ask your LeapFILE administrator to enable that option by going to your LeapFILE website ->Account-> Account Setup-> Receiver Authentication Option.
Note - You will have to resend the failed transfers.
After sending files via Outlook plugin, make sure you check the desktop client for the successful transfer.