Articles and FAQs/Troubleshooting

Failed Transfers via Outlook/Desktop Client

CJ Gill
posted this on May 21, 2009, 8:09 AM

1. Error: Invalid login

Sometimes users experience failed transfer via Outlook because of this error. This error occurs if you change/reset your LeapFILE password and do not update the desktop client with new password.

invalid_login.png

 

To resolve this, please login to desktop client again. Right click the yellow envelope in the system tray and choose login.

login.png

 

2. Error: Failed. Invalid Request. 'XXXXX' authentication option is currently disabled for this account.

You will get this error message if that "Receiver Authentication Option" is disabled by your LeapFILE administrator. To fix this you can right click the LeapFILE system tray icon (as shown above) and choose Exit (do not logout) and then launch the application again. Otherwise ask your LeapFILE administrator to enable that option by going to your LeapFILE website ->Account-> Account Setup-> Receiver Authentication Option.

Note - You will have to resend the failed transfers.

After sending files via Outlook plugin, make sure you check the desktop client for the successful transfer.

 

 

Comments

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Eric Kennedy
LeapFILE Inc

Please install the latest version of the LeapFILE desktop client (v3070) by right clicking LeapFILE system tray icon and selecting"Check Update" or download the latest version from the Start page of your LeapFile account (http://yourcompanyname.leapfile.com)

Release notes can be found here: https://leapfile.zendesk.com/entries/241567-leapfile-desktop-client-3070-release

September 29, 2010, 9:10 AM
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Chris Beach

This service is poorly designed in that if there is a failed transfer, YOU have to go out and check to see that it went through.  The brilliant way to design a service like this is to notify the user that the Transfer FAILED.  You may have cost my company money because of this either not being explained how to set up the notification or the fact that it is not even a service provided.

If you can send out a notification about everything else, then why isn't this included?

December 12, 2011, 8:53 AM
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Rise Shake

I agree with Chris Beach comment.  How do we set up the notification.  I have version 3072

October 29, 2012, 8:32 AM
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Chad Ogdahl

You can't setup any additional notifications.  Isn't that great!?  We've been through this with Leapfile support in the past.  Your only notice is that you don't receive notice that the transfer was successful.  Then you have to go in and see that the transfer failed and login again.  And you get logged out more often than if you change your password.  This happens to us on a regular basis and users aren't changing their passwords daily.  Part of the program that we are forced to live with.  You have to realize, they haven't had an update to their client in nearly 2 years.

November 9, 2012, 9:28 AM